Terms and Conditions

Cancellation Policy:

We may impose a cancellation fee in circumstances other than death or hospitalisation (proof required) having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. The following reasonable charges will apply:

 

Individual Guests:

Less than 7 days, liable for the full account.

From 7 – 14 days, liable for 50% of the account.

Failure to arrive on booking date, guest will be held liable for full account.

In the event of a premature departure the full extent of the stay, as originally booked and confirmed, will be charged.

 

Group bookings:

Less than 14 days, liable for the full account.

From 15 – 28 days (4 weeks) liable for 50% of the account.

Failure to arrive on booking date, person/company responsible will be held liable for full account.

In the event of a premature departure the full extent of the stay, as originally booked and confirmed, will be charged.

 

Terms & Conditions of Payment:

Individual guests to settle outstanding balance latest at departure.

 

Corporate accounts 7 days after invoice date. Failing to do so, interest will be charged at 3.5% MONTHLY

 

Only upon mutual agreement in writing, will later payments from companies

be acceptable without interest charges added.

 

Refund Policy:

On any refund, please note a 10% handling fee will be deducted.

 

Restaurant Policy:

We endeavor to serve the highest quality food to our guests at all times. We kindly request should you find that your food is not up to standard, the defective food MUST BE REPORTED IMMEDIATELY to the waiter/manager on duty, failing to do so, we will assume that our high standards have been met.

 

Smoking Policy:

All closed in areas throughout the entire guesthouse are strictly to be considered as NON SMOKING areas.

 

Swimming Pool Policy:

Although Kolping Guesthouse and its members of staff have taken precautionary measures for your safety and enjoyment you are requested to ensure that all children under the age of 12 years are to be accompanied by an adult.

 

For your safety and others you are requested not to behave in an unruly manner.

 

 

 

Source: Exchange Rates

GPS Co-ordinates:
33°49'42.53"S
18°38'46.16"E

 

Kolping Guest House & Conference Venues

7 BICCARD STREET
DURBANVILLE - 7550
Tel: +27 (0) 21 970 2900
Fax: +27 (0) 976 9839

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